Views: 7 Author: DURAMA Publish Time: 2025-09-24 Origin: Site
Meta Description: Discover how DURAMA, a leading manufacturer of bending machines, shearing machines, roll bending machines, and more, provided expert remote support for a 9-year-old machine, highlighting our dedication to customer service and lifetime support.
DURAMA Proves Customer Support Has No Expiry Date, Even After 9 Years
In a recent instance demonstrating our unwavering commitment to customers worldwide, DURAMA efficiently resolved a technical issue for a customer in South America, reinforcing our ethos of providing lifetime support for all our machinery.
The client purchased DURAMA press brake DRP-6325 and DURAMA shearing machine DRS-425 back in 2016. Nowdays, the customer contacted DURAMA and said his bending machine's upper slide would not descend fully, preventing the completion of the bending process, and he didnot know how to adjust the parameter. Despite the machine being well beyond its one-year warranty period and having served reliably for nine years, the client reached out to DURAMA for assistance.
Responding with characteristic speed, DURAMA personnel immediately coordinated with our engineering team. The solution involved guiding the client to adjust the YP parameter value, which controls the slide's stroke depth, based on the specific requirements of the workpieces they were processing. After a few attempts following the precise instructions from DURAMA's engineers, the client successfully adjusted the machine. The bending machine returned to optimal operation, much to the client's satisfaction and appreciation.
This case underscores a core principle at DURAMA: we stand by our products for their entire lifespan. While on-site service might not be immediately available in all regions, our team is always ready to provide prompt and effective remote support. Whether it's a technical malfunction or operational guidance, DURAMA's experts are dedicated to ensuring minimal downtime for our clients.
About DURAMA's Product Range
DURAMA specializes in manufacturing a wide array of high-quality industrial machinery, including:
Press Brake (Bending Machines )
Shearing Machines
Plate Rolling Machines
Hydraulic ironworker (Combination Punching and Shearing Machines)
Surface Grinding Machine/ Cylindrical Grinding Machine
Laser Cutting Machines
Welding Machines
We combine years of engineering expertise with a customer-first approach to deliver reliable and efficient solutions for metalworking industries globally.
Experience the DURAMA difference—where service doesn't end with the sale. Visit our website to explore our products or contact us for inquiries.
